Job Details
Flint
Overview
Category: Front Office (FO)
Location: Kingdom of Saudi Arabia (KSA)
Responsibilities
• Monitor and manage IPMPLS, Internet Gateway (IGW), and Enterprise Network performance.
• Maintain knowledge of network topology and service-level configurations.
• Handle alarm management and conduct performance tracking.
• Open, manage, and escalate TTs and assign tasks to relevant Back Office teams within SLA.
• Follow through on all incidents from initiation to resolution.
• Ensure proper execution of change activities, maintaining compliance with the change window.
• Engage with Field Teams, SNFN, and TAWAL for incident resolution and field operations.
• Log all activities in Remedy and open tickets with MNOs for MVNO-related issues.
Requirements
Experience: Minimum 2–3 years in Front Office & Customer Support roles Product
Experience: Huawei / Cisco
Domain: IP Networks
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