Job Details
Flint
Overview
Category: Front Office (FO)
Location: Kingdom of Saudi Arabia (KSA)
Responsibilities
• Monitor and understand network topology and architecture for OLT, DWDM, and OSN technologies.
• Monitor alarms and overall network performance using available tools and platforms.
• Open, update, and assign trouble tickets (TTs) and performance issues within defined SLA timelines.
• Maintain follow-ups on all open incidents and ensure timely resolution.
• Oversee network change management: monitor change activities and ensure changes are executed within the change window.
• Escalate critical incidents to senior management or relevant departments.
• Coordinate with Field Operations and TAWAL teams for on-site support and network changes.
• Accurately document and update all network activities in the Remedy system.
Requirements
Experience: Minimum 2–3 years in Front Office & Customer Care roles with similar scope Product
Experience: Huawei / Nokia / Cisco
Domain: Fixed Broadband (FBB)
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